Introduction

Alpha Lines Logistics Group ("we," "our," or "us") is committed to safeguarding the privacy of our website visitors and service users. This policy outlines how we collect, use, store, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

 

Information We Collect

We collect various types of personal information to provide and improve our services. The types of data we collect include, but are not limited to:

- Contact Information: such as your name, email address, postal address, and phone number.
- Transactional Information: details about your transactions and interactions with our services.
- Technical Information: IP address, browser type, and other technical details used to access our services.
 

How We Use Your Information

We use your personal information for the following purposes:

- Service Provision: To process transactions, manage your account, and deliver our services.
- Communication: To send you transactional messages, updates, and other service-related communications.
- Service Improvement: To analyze and improve our services based on your feedback and usage data.
- Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights.

Third-Party Sharing

We do not share, sell, or distribute your personal information, including phone numbers, to third parties for marketing purposes. Your data is only shared with third parties when necessary to provide our services or comply with legal obligations. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

SMS Communications

We may use your contact information for recruitment purposes and to promote current offers related to our services. If you are an active Alpha Lines driver, we will also use SMS for daily communications necessary for your operations. Please note that all SMS communications related to marketing or promotional activities will only be sent if you have explicitly opted in. You can opt-out at any time by following the instructions provided in the message or contacting us directly.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure access protocols. However, please note that no data transmission over the internet or method of storage can be guaranteed to be 100% secure.

Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the details provided below.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.